Water coming through the ceiling?
If water is entering from above, treat it as a leak to make safe and describe which room is above and below. Do not wait to identify the hidden source before limiting damage.
Limit damage safely
If you know the affected water supply and it is safe, turn it off.
If water is near lights, sockets or appliances, avoid contact with electrics and leave the area safe.
Move belongings away and catch drips only if you can do so without standing in danger.
Where might the leak be coming from?
Room above
It may relate to a bathroom, shower, toilet, bath, basin or pipework in the room above.
Nearby plumbing
Water can travel along ceilings and joists, so the first damp patch may not be directly below the source.
Communal or neighbouring area
In a flat, note whether the water could be from another property or a shared area and contact the relevant landlord or managing agent where appropriate.
What should you photograph and describe?
Show the ceiling and surroundings
From a safe, dry position, show the stain, drip, light fitting, wall edge and any visible route of the water.
- Which room is affected and what is directly above it?
- When did you first see the water and is it still appearing?
- Was a bathroom, shower, toilet, bath or appliance being used?
- Is water close to a light, socket or appliance?
- Your Kensington or W8 location
A ceiling leak needs the right context.
Use Leak Repair for the water source and damage-limitation enquiry. If water is spreading or the situation is unsafe, use the Emergency Plumber route as well.
Continue with the closest plumbing route
Send the ceiling leak details.
Describe the rooms, water movement, safe actions already taken and any useful photos.
Send the details and the enquiry can be routed to a plumbing professional covering a confirmed area.