What should you do if water is coming through the ceiling?
Treat it as a leak first. Stay clear of electrics, note the room above if you know it, take a photo of the affected area and send the details once the space is safe.
A quick safety check
Keep clear of electrics
If the water is close to a light, socket or electrical fitting, do not go underneath it or try to open anything up.
Take a clear photo
Show the stain, drip or wet patch and enough of the room for the location to make sense.
Note the room above
If you know what room or fixture is above the ceiling, include that in the message rather than guessing the cause.
What to include in the first message
Where you can see it
Name the room, ceiling area or corner where the water is appearing.
What changed
Say whether the water is constant, intermittent, spreading or newly noticed.
Whether it is safe to stay nearby
If water is near electrics or the patch is growing, say so plainly and avoid standing under it.
What to read next
Send the room, the photo and the postcode area.
A short, factual message is usually enough. You do not need to name the hidden cause before you send the enquiry.
Send the ceiling leak details.
Tell us where the water is showing, what room is above it if you know, and whether it is safe to remain nearby.
Send the details and the enquiry can be routed to a plumbing professional covering a confirmed area.