Toilet symptom

Toilet will not flush?

First check whether the flush action is failing or the water is rising because the toilet is blocked. That distinction sends the enquiry to the right starting point.

What happens after you press the button or handle?No movement, a weak flush, rising water or a cistern that will not fill all point to different descriptions.
Choose what you see

Which flush symptom matches?

Button or handle does nothing

The control is loose, stiff or no longer moves the flush mechanism.

Weak or incomplete flush

The cistern empties but the flush is weaker than usual.

Cistern will not fill

The toilet may flush once but does not refill or is slow to refill.

Water rises or waste stays

This points more towards a blocked toilet route than a flush mechanism fault.

The important distinction

Flush fault or blocked toilet?

Toilet repair

Use this route when the handle, button, cistern, fill or flush mechanism is the main issue and water is not primarily rising from a blockage.

Toilet repair service

Blocked toilet

Use this route when the bowl rises, overflows or drains slowly because waste or water is not clearing.

Blocked toilet service
Before sending the enquiry

Safe, simple checks

Do not keep flushing if the water level is rising.

Do not force a stuck handle or button.

Describe what the cistern does after the flush action, rather than guessing the part.

What to send

Details that make the fault clearer

Photo if safe

Show the cistern, button or handle and any visible water around the toilet.

Room and location

Include the room and your Kensington or W8 location.

What happens next

Say whether the bowl clears, rises, stays full or the cistern continues to fill.

Where this problem may lead

Use the service page that matches the cause

Ready to send the details?

Describe what happens when you flush.

Tell us what the control does, what the water level does and whether anything is clearing.

Send the details and the enquiry can be routed to a plumbing professional covering a confirmed area.