Toilet repair enquiry

Toilet fault that is not mainly a blockage?

Describe the flush, cistern, handle, button or water behaviour. This page is for toilet faults such as running water, weak flushing and leaks around the toilet.

Repair focusFlush and cistern faults are different from a blocked toilet with rising water.

Choose the closest fault

What is the toilet doing?

Keeps running

Water continues to enter or run into the bowl after flushing.

Flush not working

The handle, button or flush action is loose, stiff or ineffective.

Cistern filling problem

The cistern fills slowly, noisily or does not refill as expected.

Leak around the toilet

Water appears around the cistern, pan, supply connection or base.

Illustration of toilet cistern states including continuous running, not filling, slow filling and a visible leak

Choose the right starting point

Blocked or broken?

Likely toilet fault

The flush, cistern, handle, button or supply connection is the main issue, and the bowl is not primarily blocked.

Running water after a flush
Weak or failed flush action
Leak from the cistern or connection

Use the blocked-toilet route

Choose the blocked toilet page when water is rising, the bowl is overflowing or the toilet is slow to drain because of a blockage.

Blocked toilet guidance

Make the fault clearer

What details help explain it?

Say whether the toilet flushes at all, weakly or not at all.

Describe the handle, button, cistern noise and water level after flushing.

Explain where any water appears and whether it is constant or only after use.

Include the room and Kensington or W8 location.

A photo can show the context

If safe, a photo of the cistern, flush plate or visible connection can help explain the fault. Do not touch standing water.

Keep the situation safe

Simple avoidance notes

Do not force a stiff handle or button.

If water is running continuously, stop using the toilet and limit the source if safe.

Do not dismantle a concealed cistern without knowing how the parts are isolated.

Kensington / W8

Include the room and postcode context.

A clear Kensington or W8 location helps the enquiry begin with useful information without guessing the fault.

Useful if this sounds familiar

Continue with the closest plumbing route

Ready to send the details?

Describe the toilet fault clearly.

Share the flush behaviour, cistern symptoms, any visible leak and your Kensington or W8 location.

Send the details and the enquiry can be routed to a plumbing professional covering a confirmed area.

Send the details Build a guided enquiry Email or contact details