Start with the tap’s behaviour: dripping, stiff, noisy, leaking at the base or giving weak flow from that one fitting.
Drip or leak Stiff or loose Noise or vibration
Select the clearest symptom
What is the tap doing?
Dripping
The tap continues to drip after it is turned off.
Stiff or loose
The handle is hard to move, wobbly or no longer controls the flow well.
Leaking at the base
Water appears around the tap body or where it meets the basin.
Weak flow from one tap
One kitchen or basin tap is weaker while other outlets seem normal.
Noisy tap
The fitting hums, rattles or vibrates when it is opened.
Fixture context
Kitchen or bathroom tap?
The room and tap type help make a short enquiry more useful. A basin mixer, kitchen mixer and bath tap can have different visible symptoms.
Kitchen tap
Say whether it is a mixer, separate hot/cold tap or an outside-facing fitting, and whether the sink connection is also wet.
Bathroom or basin tap
Note whether the drip is from the spout, handle, base or supply connection, and whether the basin is affected.
Separate the symptom from the cause
Drips, leaks, flow and noise
Drips and leaks
A drip from the spout is different from water around the base or under the basin. Say where the water is first visible.
Weak flow
If only one tap is weak, identify that fitting. Whole-home low pressure or no water belongs to a broader pressure or supply enquiry.
Noise
Describe when the noise starts, whether it changes with the handle position and whether nearby pipework moves.
Make the photo useful
What should you send?
Show the fitting and its surroundings
A clear photo of the tap, base and nearby connections can show where the water is appearing.
The room and Kensington or W8 location
Which tap is affected and whether other taps are normal
When the symptom occurs: always, after use or at a certain handle position
A short video only if it safely shows noise or vibration
Know the boundary
When might it point to pressure or supply?
If every outlet is weak, there is no water in the property or the change is not limited to one tap, describe it as a wider pressure or supply issue rather than a tap-repair-only enquiry.
