Describe the shower symptom rather than guessing the cause: temperature changes, pressure at the shower, leaks, drainage or a control that is not behaving normally.
Hot and cold changes Shower-only pressure Leaks or drainage
Choose the closest symptom
What needs explaining?
Hot and cold
The temperature changes while the shower is running.
Weak shower pressure
The shower is weak while other taps may appear normal.
Shower leak
Water appears from the hose, head, controls, wall or tray area.
Slow shower drainage
Water collects in the tray or drains more slowly than expected.
Control or fitting
A handle, valve, hose, head or visible fitting is loose or difficult to use.
Describe the pattern
Temperature, pressure, leak or drainage?
Temperature
Say whether it changes at the control, after another tap is used or throughout the shower.
Pressure
Explain whether the weakness is only at the shower or across more than one outlet.
Leak
Identify whether water is from the fitting, hose, wall, tray or a nearby ceiling.
Drainage
Note how quickly water collects and whether the basin or bath drains normally.
Keep the boundary clear
Could it relate to plumbing or heating?
Shower plumbing symptoms
Leaks, hose or head faults, controls, waste drainage and pressure that is limited to the shower can be described as shower plumbing symptoms.
Heating or boiler questions
If the issue concerns the wider hot-water or heating system, describe that separately. This page does not make gas or boiler service claims.
Do not ignore a change
Useful safety and timing notes
Stop using a shower if water is reaching electrics or spreading into the building.
Do not keep using a fitting that is actively leaking into a wall, ceiling or floor.
Do not force a stiff control or open concealed fittings just to find the cause.
Make the photo useful
What should you send?
Show the fitting and affected area
A photo of the shower head, controls, hose, tray or visible leak can help explain the symptom.
The room and Kensington or W8 location
Whether other taps and bathroom fixtures behave normally
When the issue appears: immediately, after a few minutes or only at certain settings
Whether water is escaping, collecting or changing temperature
