Area or postcode
Choose a confirmed covered area or include the relevant postcode where it helps.
Contact
Send a clear plumbing enquiry.
Tell us what is happening in a confirmed covered area, and include a photo if it helps show the affected area. You can use WhatsApp or email to send the details.
How the enquiry is handled
Send the details and the enquiry can be routed to a plumbing professional covering the selected confirmed area. This does not confirm availability or a visit.
Guided enquiry
Put the key details in one message.
Choose what you know, add a short note, then send the finished message by WhatsApp or email.
For a confirmed covered area, the enquiry can be routed to a plumbing professional covering that area. This does not confirm availability or a visit.
Step by step
Share only what you can see or safely describe.
A photo can help show the affected area if it is safe to take one. You can add it after WhatsApp opens; this page does not upload photos.
WhatsApp
Describe the problem on WhatsApp.
Send the room, fixture, visible symptom and a useful photo if it is safe to take one.
WhatsApp: +44 7405 955956EmailSend the details by email.
Use email if that is easier for you. Include the same short description and any helpful photo.
info@plumberkensington.co.ukWhat to include
Five details make an enquiry easier to understand.
Room or fixture
Name the room and the toilet, tap, shower, basin, bath or pipework involved.
What is happening
Describe the leak, blockage, flush fault, noise or temperature change you can see.
When it started
Say whether it began suddenly, is getting worse or only happens when something is used.
Photo if useful
A photo can help show the fitting, leak or surrounding area from a safe position.